Shipping International FAQ

Shipping International FAQ

To find the answer to a question below, click on that question. If your question is not presented below, please contact a representative.

1. How do I ship a package?

First, you need to be a registered customer. If you are not already a registered customer, you can apply for an account with USA LOGISTICS by contacting one of our customer service representatives. You will need to complete our credit application, which can be found on the forms area of our website.
If you are already a customer, you may use USA LOGISTICS's web-based air waybill to print a waybill, and then you can call us for a pickup at 1-866-259-9046.

2. What are the size and weight limitations for shipping with USA LOGISTICS?

• Individual packages to a maximum weight of 150 pounds are accepted for all USA LOGISTICS services ｡ｪ there is no limit to the gross shipment weight.
• Individual packages above 150 pounds are accepted as USA LOGISTICS Express Freight. Please contact us at 866-259-9046 for rate information.
• Packages weighing more than 70 pounds will require a special label to indicate "overweight" and may be subject to a special handling surcharge.
• Express shipments for carriage by air are subject to a 70 pound per piece (30 kilogram) weight limit as stipulated by The International Air Transport Association (IATA).
• Oversize packages, or packages that have a disproportionate size-to-weight ratio, may require special pricing or be subject to dimensional weight calculations.

3. How do I know if my shipment is dutiable?

Each country establishes its own standards as to which goods are dutiable. You can call 1-866-259-9046 for detailed information.

4. So my shipment is dutiable. How does that affect my shipment?

It can affect your shipment in two ways:
• Customs ｡ｪ All dutiable shipments must go through a customs clearance procedure, which can affect the transit time of your shipment. USA LOGISTICS has developed working relationships with customs officials worldwide to streamline the clearance process. Licensed customs brokers ensure that the great majority of shipments are cleared through customs quickly and efficiently. However, some items, particularly unusual or high-value items, are detained by customs longer. Transit time will depend on how long local procedures take.
• Documentation ｡ｪ All dutiable shipments require at least an air waybill and a commercial invoice. Additional forms you may need will depend on shipment content, value and/or destination.

5. Are international transit time commitments always met?

Many factors can affect international transit times:
Holidays: Every country celebrates different holidays. If your shipment arrives on a holiday, USA LOGISTICS couriers may not be able to deliver it until your recipient is back to work.
Weekends: It may seem obvious, but it is worth pointing out. Transit times listed on this site are listed in business days, so you will need to account for weekend days, when applicable. Note that weekends may differ by country.
Please call us at 1-866-259-9046 for a delivery commitment that reflects the details of your specific shipment and service selected.

6. Who pays duty on my goods?

It is most common to have the recipient in the destination country pay duty charges. However, as the shipper, you may choose to pay them, which means you are requesting Free Domicile service.

7. How do I prepare my USA LOGISTICS packages for shipment?

It's easy to prepare your USA LOGISTICS packages for shipment. You can use your own packaging, or a variety of packaging containers are available, free of charge, from USA LOGISTICS and can be ordered from the Supplies area of this Web site. USA LOGISTICS will deliver supplies directly to your door. To assist you in preparing documentation for shipment, USA LOGISTICS has created a solutions page with USA LOGISTICSs web-based air waybill page and other useful shipping documentation.

8. What is your fastest service?

USA LOGISTICS Special Services can address urgent items on a case-by-case basis. You can find out specific information by contacting your nearest USA LOGISTICS office at 1-866-259-9046. Usually, the fastest service involves putting someone on the next flight to the destination to hand-carry the shipment to your consignee, but we offer many other faster-than-usual products that may meet your requirements without the costs of a hand-carry or a charter flight.

9. Does USA LOGISTICS offer weekend delivery?

Yes. Saturday/Sunday delivery is available for an additional fee through USA LOGISTICS Specials Services. Call 1-866-259-9046 for specific information.

10. How can I order additional preprinted waybills?

Please contact us. Or consider using our web application to prepare and print your shipping labels online.

11. How long will it take for my shipment to arrive?

Please use our Transit Time calculators to determine the delivery time based on the service type you've requested.

12. What happens if my package does not arrive on time?

USA Logistics provides all of our customers with the opportunity to report late package delivery within 15 calendar days from the date of shipment. Customers can call our customer service line to report a service failure. For more information please click here to view our service guarantee in its entirety.