Freight Terms and Conditions

INTERNATIONAL & DOMESTIC SERVICE GUARANTEE

USA LOGISTICS will, upon customer's request and subject to the restrictions described below, provide either a refund or credit of customer's transportation charges, at USA LOGISTICS's option, for a U.S. origin, international outbound that is delivered later than USA LOGISTICS's published delivery commitment time.

This guarantee is subject to the following limitations:
A. The guarantee applies only to transportation and remote area charges paid by U.S. based payers and exclude all other items such as, duties, taxes, fuel surcharge, accessorial fees or other charges or amounts.

B. In the case of multiple package shipments, this guarantee will apply to every package in the shipment. If a late delivery occurs for any package within the shipment, the refund or credit will be given for the portion of the transportation charges applicable to that package.

C. The guarantee applies only to shipments where: (i) each package weighs 150 pounds or less; and (ii) no package is more than 118 inches in size (measured by adding length, width and depth) with no side greater than 47 inches.

D. Should customer or its recipient specify a customs broker other than USA LOGISTICS, delivery by USA LOGISTICS shall be deemed to have occurred at the time USA LOGISTICS notifies the customs broker that the shipment is available for customs clearance.

E. Customer must notify USA LOGISTICS of a late delivery, in writing or by telephone, within 30 calendar days of the shipment date and provide USA LOGISTICS with the account number (if any), the air waybill number, the date of the shipment and complete recipient information. Within 14 working days after customer notifies USA LOGISTICS, USA LOGISTICS shall either: (i) provide a customer with the refund or credit; (ii) provide a customer with evidence of timely delivery; or (iii) provide a customer with information explaining the reason that the shipment is not eligible for the guarantee under the applicable limitations or exclusions.

F. USA LOGISTICS is not obligated to act on any claim until all transportation and remote area surcharges (if applicable) charges have been paid.

G. This guarantee does not apply to:
1. International inbound shipments; shipments to on-forwarded points*
2. Transportation charges resulting from returned packages.
3. Space-available moves.
4. Packages which are undeliverable for any reason, including improper or incomplete delivery instructions or information (which may include Post Office Box for recipient address, missing or incomplete recipient address, missing or inaccurate recipient telephone number), or unavailability or refusal of the recipient to accept delivery.
5. Late delivery due to causes beyond USA LOGISTICS's control including, without limitation, delays caused by acts of God, public authorities acting with actual or apparent authority of law, acts, requirements or omissions of postal, customs or other government officials, riots, strikes or other labor disputes, civil commotion and disruption in air or ground transportation caused by weather or other conditions.
6. Shipments exceeding US $50,000 in value, or which is subject to lengthened transit times due to country-specific value limitations.
7. Hub-inducted shipments.
8. Any package picked up or scheduled to be delivered between December 12 and December 25.
9. Dangerous goods or hazardous materials except specimen and diagnostic shipments contained in Lab Pack sm medical shipment packaging.
10. Outbound shipments consigned to any country with an imposed U.S. government embargo

H. All provisions of USA LOGISTICS｡ｯs Terms and Conditions of Carriage or Terms and Conditions of Service apply.
This service guarantee is subject to modification or cancellation by USA LOGISTICS at any time and without notice.

I. Consequential Damages
1. USA LOGISTICS shall not be liable, in any event, for any consequential or special damages or other indirect loss regardless of the cause of such damages and whether or not USA LOGISTICS had knowledge that such damage might be incurred, including but not limited to, loss of income, profits, interests, utility or loss of market.
2. If a shipper has an extremely time-sensitive package, the loss or delay of which may result in consequential damages, the shipper must contact his own insurance agent or broker to insure against such risks, as USA LOGISTICS does not assume such liabilities. USA LOGISTICS does not provide and will not arrange for such insurance.

* On-forwarded points are remote locations where delivery is provided via contracted services through